At JHT Farm, we are committed to providing our customers with the freshest and highest quality dragon fruits. If you are not entirely satisfied
with your purchase, we are here to help with our return policy.

1. Eligibility for Returns:

To be eligible for a return, your dragon fruit order must meet the following criteria:
The product must be in its original packaging and condition.
The return request must be initiated within 2 days of receiving your order.
We require proof of purchase (order number, receipt, or invoice) for all returns.

2. Non-Eligible Items:

We cannot accept returns for perishable items that have been consumed or partially consumed.
Dragon fruit powder, Dragon fruit plants or live plants are not eligible for returns.

3. Return Process:

To initiate a return, please contact our customer support team at info@jhtfarm.com or +91-70166 11245 within 2 days of receiving your order.
Our team will guide you through the return process, provide you with a return authorization, and instructions on how to return the product.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Please ensure that the product is well-packaged to prevent damage during transit.

5. Refunds:

Once we receive your returned item and inspect it, we will notify you of the status of your refund.
If your return is approved, a refund will be issued to the original method of payment. Please allow up to 7 business days for the refund to process.

6. Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.

7. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We may request photos or additional information to assess the issue.
We will arrange for a replacement or refund for damaged or defective items.

8. Cancellations:

Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled. Please contact us promptly if you wish to cancel an order.

9. Contact Information:

If you have any questions or concerns about our return policy, please contact our customer support team at info@jhtfarm.com or +91-70166 11245.

10. Policy Changes:

We reserve the right to update or modify this return policy at any time. Any changes will be reflected on this page.

At JHT Farm, your satisfaction is our priority, and we aim to make the return process as smooth as possible while ensuring the quality of our products. Thank you for choosing our farm-fresh dragon fruits!